Friday, November 18, 2005

Conflict Resolution - Part 1 -


Why People Avoid Conflict Resolution

Practicing personal courage is necessary if you want to really resolve conflicts at work. It is much easier and much safer to ignore the necessary conflict and play ostrich. Unfortunately, unresolved conflict tends to escalate. It never really disappears because it simmers just below the surface. Think of water that is coming to a boil. It bubbles up in the pot sporadically and then finally reaches the boiling temperature. At that point, a full blown rolling, constant boiling is seen on the surface of the water.

Conflict behaves similarly. The water may seem calm, but every once in awhile, usually at the worst possible times, the conflict bubbles up to the surface once again. Unresolved conflict does not go away; unresolved conflict can turn into a full boil at any time.

Many people are afraid of conflict resolution. They feel threatened by conflict resolution because they may not get what they want if the other party gets what they want. Even in the best circumstances, conflict resolution is uncomfortable because people are usually unskilled at conflict resolution. Finally, people can get hurt in a conflict and, at work, they are still expected to work together effectively every day.

The Benefits of Conflict Resolution

This century's workplace makes conflict resolution more important, but also, more difficult. Team or work cell environments create more conflict as people with different opinions must choose to work together, often in close quarters.

Empowering work environments, in which the traditional reliance on a manager to solve conflicts and make decisions, bring coworkers into more frequent conflict, as they must work issues out for themselves. Conflict resolution also:

  • Causes people to listen to and consider different ideas.
  • Enables people to increase their alternatives and potential paths.
  • Results in increased participation and more ownership of and commitment to
    the decisions and goals of the group or person.

The goal of the people or the team is not to eliminate conflict but to learn how to manage conflict constructively.

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get redressed!"
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